Introduction to Conversational Design

Description:

Master the art of crafting engaging and effective conversational interfaces in this comprehensive training program. Learn the principles of human-computer interaction, natural language processing, and platform-specific guidelines to create chatbots, voice assistants, and more. Whether you're a UX designer, developer, or aspiring conversational AI expert, this program will equip you with the skills to design conversations that resonate with users across various platforms.

Duration: 1 Day

Course Code: BDT298

Learning Objectives:

With this course, you will have the opportunity to

• Grasp the essence of Conversational Design and its significance in user experiences.
• Understand the principles of Human-Computer Interaction (HCI) in designing conversations.
• Comprehend the structure and elements of effective conversational interactions.
• Recognize practical applications of conversational interfaces and emerging trends.
• Engage in informed discussions about Conversational Design concepts and future possibilities.

• No prior experience in conversational design or natural language processing required, as the program covers fundamentals

• Developers interested in creating chatbots, voice assistants, or other conversational interfaces
• Product managers aiming to enhance user engagement through effective conversations
• Aspiring conversational AI enthusiasts seeking to build a foundation in the field
• Professionals from diverse backgrounds intrigued by the intersection of technology and human communication

• Developers interested in creating chatbots, voice assistants, or other conversational interfaces
• Product managers aiming to enhance user engagement through effective conversations
• Aspiring conversational AI enthusiasts seeking to build a foundation in the field
• Professionals from diverse backgrounds intrigued by the intersection of technology and human communication

Course Outline:

Session 1: Introduction to Conversational Design

• What is Conversational Design?
• Importance of Conversational Interfaces
• Evolution and Relevance
• Basic Differences from Traditional UI

Session 2: Human-Computer Interaction Fundamentals

• Principles of Human-Computer Interaction (HCI)
• Cognitive Psychology in Designing Conversations
• Usability and User-Centered Design
• Mimicking Human Communication

Session 3: Elements of Effective Conversations

• Structure of Conversations: Initiation, Response, Conclusion
• Intents, Entities, and Context in Conversation
• Designing Natural Language Interactions
• Multimodal Conversations: Text, Voice, Visuals

Session 4: Practical Applications and Future Trends

• Use Cases of Conversational Interfaces
• Platforms and Channels (Messaging Apps, Voice Assistants)
• Introduction to Natural Language Processing (NLP)
• Future Trends and Continuous Learning

Wrap-up and References

• Recap of Key Concepts
• Addressing Participant Questions
• Resources for Further Learning

Training material provided: Yes (Digital format)