Conflict Management
- Created By raju2006
- Last Updated November 16th, 2023
- Overview
- Prerequisites
- Audience
- Audience
- Curriculum
Description:
Creative and innovative thinking is important to find unique solutions to the problems in an organization. This course highlights the importance of lateral thinking to find valuable ideas that might help to gain competitive edge for your organization.
Course Code/Duration:
BDT219 / 1-2 days depending on the precise learning needs.
Learning Objectives:
After this course, you will be able to:
- Learn to identify your hidden creative strengths.
- Understand and utilize the creative process effectively.
- Find unexpected and innovative solutions to your challenges.
- Develop the ability to blend right and left-brain thinking for holistic creativity.
- Embrace rule-breaking as a creative strategy.
- Learn to think laterally and approach problems from various angles.
- Progress from being competent to becoming brilliant in your creative endeavors.
- Elevate your creative abilities from brilliant to truly amazing.
- None
- Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage. People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organization.
- Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage. People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organization.
Topic Outline:
- Defining conflict in the workplace
- Positive and negatives of conflict
- Three types of conflict
- Opens V’s hidden conflict
- Conflict resolution style questionnaire
- Conflict resolution principles
- Facilitating conflict process
- Assertiveness techniques
- Making an intervention
- Three steps to successful intervention
- Dealing with resistance
Training material provided: Yes (Digital format)
The curriculum is empty
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